Returns and refunds policy

You have 30 days from receiving the item to request a return.

You may try the product normally to check whether it suits you. It must be returned in good condition, with its labels and original packaging. You will also need the receipt or proof of purchase.

To start a return, contact hola@movicore.store before sending the product.

Returns must be sent to:
Movicore
Carrer de l'Alzina, 1, Entresuelo 1
08024 Barcelona
Spain

Items returned without first requesting a return will not be accepted.

Return shipping costs

If the return is due to a defective, damaged or incorrectly supplied product, Movicore will cover the return cost and provide the relevant instructions or shipping label.

For a change of mind, size, colour or any other reason unrelated to a defect or error by Movicore, the customer pays the direct cost of return shipping.

Damage and problems

Inspect your order as soon as it arrives and contact us immediately if an item is defective, damaged or incorrect. We will assess the problem and offer a solution.

Exceptions

We do not accept returns of certain products, including:

• Perishable goods.
• Made-to-order or personalised products.
• Personal hygiene products unsealed after delivery that cannot be returned for hygiene reasons, unless defective.
• Hazardous materials.
• Flammable liquids or gases.

Gift cards cannot be returned unless applicable law provides otherwise.

Sale and promotional items can be returned like other products within the 30-day period.

These exclusions do not limit your statutory rights, including withdrawal rights and rights relating to products that do not conform to the contract.

Exchanges

We do not process direct exchanges. The fastest way to obtain another item is to return the original, where eligible, and make a new purchase once the return has been accepted.

European Union right of withdrawal

If you are a consumer and delivery is within the European Union, you have the right to withdraw from the purchase within 14 calendar days without giving a reason.

The withdrawal period starts when you, or a third party you nominate other than the carrier, receive the last item in the order.

To exercise this right, clearly communicate your decision to hola@movicore.store within that period. Then return the products following the instructions we provide.

The customer pays the direct return cost for a withdrawal, unless the product is defective or the order was supplied in error. This condition does not affect statutory consumer rights.

Movicore's general 30-day return period applies without prejudice to the legal 14-day EU withdrawal right.

Refunds

We will let you know once we have received and inspected your return and whether the refund has been approved.

If approved, the refund will be made automatically to the original payment method within 10 working days. Your bank or card issuer may take additional time to process and display it.

If more than 15 working days have passed since approval, contact hola@movicore.store.